Please email our customer service team on [email protected] or you can visit https://www.kxtickets.com/contact for more information.
If you purchased with another ticket provider please contact their customer service team to assist you.
The tour is a round-trip and you will disembark at Tower Bridge Quay where you joined the trip.
The boat trip will last 45 minutes.
Our boat has heating within the interior lower deck. It does not have air conditioning as the vessel is not a new build but we have plenty of windows for fresh air.
Our top deck will always be open to customers to enjoy the amazing sights of London. However in the event of rain the performers will carry out the performance on the lower interior deck, which is fully enclosed with windows so you can also enjoy the sights of London on the Terrible Thames Tour.
Our boat has two decks. The upper deck is fully open-air with wonderful views. The lower interior deck is fully enclosed with windows to enjoy the sights on the Terrible Thames Tour.
Travelling in London can often be impacted by engineering works, strikes and other incidents on public transport that are out of our control.
Please allow as much time as possible to get to your booked tour time so you are not disappointed.
Gender neutral toilet facilities are available on the lower deck of the vessel.
We do not have cloakroom facilities for the Terrible Thames cruise.
There is an allocated space to store items such as prams/pushchairs and scooters on the lower deck only. These items are not permitted on the upper deck.
Our scheduled Terrible Thames cruise operates from Tower Bridge Quay (formerly St Katharine Pier) on the north bank of the Thames, east of Tower Bridge (in front of the Tower Hotel. Postcode – E1W 1LD. The pier is approximately 10 minutes walk from Tower Hill Underground Station.
There is no covered shelter on Tower Bridge Quay so please ensure you have appropriate attire to deal with the sometimes unpredictable English weather!
The tour is conducted by two actors, but unlike the Horrible Histories stage shows, they do not change into historical characters when telling the stories.
You will be meeting two characters on board the boat but unlike the Horrible Histories stage shows, the fast speed of the journey through constantly changing historical periods means the characters do not change into historical costumes
We have a limited embark and disembark period for each Terrible Thames cruise. You should arrive in good time in order to board the vessel promptly at the time on your ticket. If you are buying tickets on the day, please allow some extra time to purchase.
We are working on exciting plans to introduce food and drink, so watch this space, but until then you are able to bring your own snacks and drinks onboard.
The closest car parks near Tower Bridge Quay are City Quay Car Park, E1W 1AE or London Thomas More Square, E1W 1YU. Online booking in advance is recommended. Just Park also has available spaces online in the immediate area of the pier which can be pre-booked online for your desired date.
All ages are welcome, but children under the age of 15 must be accompanied by an adult on board. Children aged 0-3 go free, if seated on the lap of a parent or guardian. However, please note the tour is best suited for children aged 5 and above.
We cannot predict passenger numbers for each cruise and length of queues will vary according to how busy each cruise is. However, boarding is swift and our host will be on site to assist whilst you are waiting to board the boat.
For security purposes we may from time to time undertake random bag searches or checks. This is done for the security of our passengers, crew and performers.
We don’t allow bikes on board, although kids’ scooters are permitted and can be stored on the lower deck.
45 enthralling minutes!
Assistance Dogs are allowed on all Terrible Thames cruises at the Captain’s discretion. We ask you to contact the reservations team to book your ticket in advance. Please see our accessibility statement for more information and inform [email protected]
If you think you have lost an item of property aboard the vessel, you should notify us via our social media channels. Please provide full descriptive details of your item, details of when and where it was lost, and full contact information so that we can get back in touch. Terrible Thames cannot accept responsibility for any items that may have been lost on board.
Terms and conditions are subject to the provider you have booked your ticket with. If your ticket was purchased via our official website, terms and conditions can be found at https://www.kxtickets.com/terms-conditions
Yes, you can purchase all our ticket types on the Terrible Thames Website www.terriblethames.com
You can pay online using VISA, MASTERCARD or AMERICAN EXPRESS.
When booking please select 2 adults and 2 children or 1 adult and 1 child and the family discount will be applied automatically at checkout.
A child ticket is for those aged 3 – 15 years of age.
A senior ticket is for those aged 65 and over.
Please note under 3’s can travel free but must be seated on a parent or guardian’s lap.
Refund protection can be offered, details of which are here https://www.kxtickets.com/ticket-refund-protection
We recommend tickets are bought in advance as ticket availability on the day is not guaranteed. However, it is not compulsory to book Terrible Thames Tour in advance. These can be purchased at our dedicated pier Tower Bridge Quay (Next to Tower Bridge) on the day of travel. We request all groups 10+ are booked in advance with the reservations department prior to travel.
We do not charge booking fees but there is a £1.50 transaction fee
We are currently not accepting cash bookings on the day, but you can purchase tickets at Tower Bridge Quay on the day using a debit/credit card.
We are able to accommodate public groups up to 120 on our boat.
Groups sized 10 – 30 can book online and the groups discount will automatically be applied to your tickets when you purchase them.
You can also book directly with the team at [email protected]
Please ensure that all information is correct at the point of purchase as tickets may not always be able to be changed. For assistance, please email [email protected]
Passengers have to bring their printed ticket to board the cruise or show their ticket on a mobile device.
You will receive a confirmation email with a printable e-ticket attached as a PDF. Additionally, please write down your booking reference number. If you don’t receive the email or have a query about your booking, please contact your point of purchase.
Tickets are non-refundable after purchase. If you have an extreme circumstance beyond your control, please email our customer service team at [email protected]
Please check your refund policy of the company you purchased from.
As the Terrible Thames boat is not a new build we cannot offer step free access at present. A wheelchair lift and accessible bathroom facilities are in discussion to be installed. Please view our detailed accessibility information document HERE
Assistance Dogs are allowed on all Terrible Thames cruises at the Captain’s discretion. We ask you to contact the reservations team to book your ticket in advance. Please see our accessibility statement for more information and inform [email protected]